Shipping policy

Pleasing Strings Shipping Policy

At Pleasing Strings, we understand the importance of receiving your order quickly, securely, and discreetly. Below, you’ll find all the information you need about our shipping process to ensure a seamless experience.

Dispatch Times

• Orders placed before 11 am (Monday - Friday) will be dispatched on the same day.

• Orders placed after 11 am or during weekends will be dispatched on the next business day.

• Please note that dispatch times may be affected during peak seasons or promotions.

Shipping Methods

We use Startrack Premium as our primary shipping partner. Depending on your location, we may also use Australia Post to ensure efficient delivery. Both providers offer reliable and secure services, so your order arrives in excellent condition.

Estimated Delivery Times

• Delivery typically takes 1-5 business days, depending on your location.

• Factors such as weather, public holidays, and unforeseen circumstances may affect delivery times.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can monitor your delivery’s progress via the Startrack website. If you have any concerns about your order’s status, please contact our customer support team at sales@pleasingstrings.com.au.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery address

• The weight of your order

We strive to offer transparent and competitive rates to give you the best value.

Discreet Packaging

Your privacy is our priority. All orders are shipped in plain packaging with no mention of Pleasing Strings, ensuring your purchase remains confidential.

Customer Support

If you have any questions or require assistance with your order, please don’t hesitate to reach out to us at sales@pleasingstrings.com.au or via our Contact Us page.

Thank you for choosing Pleasing Strings. We appreciate your business and are committed to providing you with an exceptional shopping experience!